Disney plus is not working on your Samsung TV because there’s an issue with the software or your internet connection. To make Disney Plus start working again, you can try several solutions, including power cycling the TV.
In this guide, I’ll cover eight ways to fix Disney Plus on Samsung smart TVs.
I’ll begin with the easiest methods, then move on to more extreme measures.
Table of Contents
1. Power Cycle Your Samsung TV
You can solve many app issues by power cycling your TV.
You can do this with the remote in only five seconds.
Turn the TV off and then back on again.
Alternatively, you can unplug the TV from the wall.
In that case, you’ll have to leave it unplugged for 30 seconds before you plug it back in.
If you turn off a surge protector, make sure all your devices turn back on.
For example, if you’ve shut off your router, you’ll have to wait for your internet to come back.
2. Update Your TV’s Software
The next thing to do is to see if your TV has any software updates.
Open your TV’s “Settings” menu, and select “Software Update.”
Click “Update Now,” and the TV will check to see if there’s an available update.
If there is, your TV will automatically download the update and install it.
The update process can take a few minutes, so you’ll need to be patient.
Leave your TV on and wait for it to reboot.
That’s all there is to it.
3. Delete & Reinstall the Disney Plus App
If there’s a problem with the Disney Plus app, you might be able to fix it by reinstalling it.
Select “Apps” on your TV, then click the Settings button in the top right.
Choose Disney Plus in the list, then select “Delete.”
Go back to your Apps menu and click the magnifying glass at the top right.
Start typing in the name, and Disney Plus will soon appear.
Choose it and select “Install.”
Keep in mind that you’ll have to re-enter your account information before you can watch any videos.
4. Reset Your Samsung TV’s Smart Hub
If there’s nothing wrong with the Disney Plus app, there might be something wrong with your TV’s Smart Hub.
This works differently depending on when your TV was manufactured.
For TVs made in 2018 and earlier: Go to “Settings” and select “Support.”
Click on “Self Diagnosis” followed by “Reset Smart Hub”
For TVs made in 2019 and later: Go to “Settings” and select “Support.”
Choose “Device Care,” then “Self Diagnosis,” then “Reset Smart Hub.”
On most Samsung TV models, the system will ask you to enter your PIN.
The default is “0000,” but you may have changed it.
If you changed your PIN and managed to forget it, you won’t be able to reset your Smart Hub.
When you reset your Smart Hub, you lose all of your apps and settings.
You’ll have to re-download most apps and re-enter your login information in all of them.
This can be a pain, but it solves a lot of issues.
5. Check Your Internet Connection
If all is well on your TV’s end, see if your home internet is working.
Pop open your smartphone, turn off your data, and try to watch a YouTube video.
If you can, your WiFi is working.
If you can’t, you’ll need to reset your router.
To reset your router, unplug your router and modem, and leave them unplugged for a minute.
Plug the modem back in and wait for the lights to come on.
Plug in the router, wait for the lights again, and see if your internet is working.
If it’s still down, check with your ISP to see if there’s an outage.
6. Check the Disney Plus Servers
The problem might not be with your TV or internet.
While it’s unlikely, the Disney Plus Servers might be down.
Disney Plus announces server outages on their Twitter account.
You can also check Down Detector for outages on most streaming services, including Disney Plus.
7. Factory Reset Your Samsung TV
A factory reset will delete all of your apps and settings.
You’ll have to set everything back up again, which is why this is a last resort.
That said, a reset can fix many app issues.
Go to your settings, and click “General.”
Choose “Reset,” then enter your PIN, which is “0000” by default.
Choose “Reset” again and select “OK.”
Your TV will restart when it’s finished.
If you can’t find these options, check your TV manual.
Some Samsung TVs work differently, but all have a factory reset option somewhere.
8. Use Another Device to Load Disney Plus
If nothing else works, your TV might be broken.
Either that, or it’s not compatible with Disney Plus.
But that doesn’t have to stop you.
Instead, you can use another device such as a game console or streaming stick.
And with many streaming services, you can cast the video directly from your phone.
As you can see, fixing Disney Plus on your Samsung TV is usually simple.
While there are rare cases where nothing works, you can still stream from another device.
No matter what, at least one of these fixes should work for you.
Frequently Asked Questions
How to clear the Disney Plus app cache on my Samsung TV?
You have to power cycle your TV.
Turn it off with the remote and then back on again after five seconds.
Or, you can unplug it from the wall and plug it back in after 30 seconds.
Is Disney+ available on Samsung smart TVs?
Disney+ has been available on all Samsung TVs since 2016.
If you’re not sure whether your TV supports it, take a look at Samsung’s official compatibility list.