Troubleshooting Fitbit Not Tracking Steps: Expert Solutions for Accurate Step Recording

By SmartHomeBit Staff •  Updated: 09/04/23 •  18 min read

Fitbit is a popular fitness tracker that helps individuals monitor their daily physical activity, including steps taken. However, it can be frustrating when your Fitbit device does not accurately track your steps. Understanding the common issues with Fitbit steps tracking and troubleshooting tips can help resolve these problems.

Common Issues with Fitbit Steps Tracking:

1. Fitbit Syncing Problems: Issues with syncing your Fitbit device to the app or website can lead to incorrect step counts.
2. Incorrect Wearing Position: Fitbit devices need to be worn properly on your wrist for accurate step tracking.
3. Software or Firmware Issues: Outdated software or firmware on your Fitbit device can cause step tracking discrepancies.
4. Tracking Accuracy: Fitbit steps tracking may not be 100% accurate due to various factors such as arm movement sensitivity or environmental conditions.

Troubleshooting Tips for Fitbit Steps Tracking Issues:

1. Check Fitbit Settings: Ensure that your Fitbit settings are configured correctly for step tracking.
2. Ensure Proper Wearing and Positioning: Make sure your Fitbit device is worn snugly on your wrist and in the correct position.
3. Calibrate Fitbit: Calibrate your Fitbit device to improve step tracking accuracy.
4. Update Fitbit Firmware and Software: Keep your Fitbit device’s firmware and software up to date for optimal performance.
5. Restart Fitbit Device: Try restarting your Fitbit device to resolve any temporary glitches or issues.

If the above troubleshooting steps do not resolve the Fitbit steps tracking issues, it is recommended to contact Fitbit customer support for further assistance. They can provide specialized guidance and help troubleshoot specific problems with your Fitbit device.

Common Issues with Fitbit Steps Tracking

Having trouble with your Fitbit not accurately tracking your steps? In this section, we’ll dive into some common issues faced by Fitbit users when it comes to step tracking. From syncing problems to incorrect wearing positions, software or firmware issues, and tracking accuracy, we’ll tackle each sub-section to help you troubleshoot and get the most accurate step tracking from your Fitbit. No more guessing games or frustration—let’s get those steps counted correctly!

Fitbit Syncing Problems

If you are still experiencing syncing issues with your Fitbit device, consider contacting Fitbit customer support for further assistance. They will be able to provide specific troubleshooting steps or offer a possible solution to your problem. Remember to provide them with any relevant information, such as your device model and the steps you have already taken to troubleshoot the issue.

Incorrect Wearing Position

Wearing your Fitbit device in the wrong position may lead to inaccurate step counting. Consider the following factors:

  1. Secure Placement: It’s crucial to securely attach your Fitbit device to your wrist or clothing to ensure precise step tracking.
  2. Proper Positioning: For more accurate step tracking, wear the Fitbit device on your non-dominant wrist.
  3. Firm Fit: Make sure the band or clip of your Fitbit is snug, but not overly tight, to prevent any movement or slipping that could affect tracking accuracy.
  4. Avoid Obstructions: Ensure that your Fitbit device is not obstructed by long sleeves, cuffs, or other accessories that may interfere with the device’s sensors.
  5. Reposition If Necessary: If you consistently notice inaccurate step tracking, try repositioning your Fitbit device on a different part of your body or consult the Fitbit user manual for specific wearing guidelines.

By following these tips, you can enhance the accuracy of Fitbit step tracking and ensure that your activity levels are correctly recorded.

Software or Firmware Issues

Software or firmware issues can have a significant impact on the accuracy and reliability of Fitbit steps tracking. If you are facing any difficulties with your Fitbit’s step tracking, these software or firmware issues could be the potential cause:

1. Failed Syncing: Fitbit devices rely on syncing with the app to update and record step data. If there are any software or firmware issues, the syncing process may fail, resulting in missing or inaccurate step counts.

2. Glitches or Bugs: Like any electronic device, Fitbits may encounter software glitches or bugs. These can affect the functionality of step tracking, causing the device to miss or miscount steps.

3. Outdated Firmware: If your Fitbit’s firmware is not up to date, it may not have the latest improvements and bug fixes, which can potentially impact the accuracy of step tracking. Updating to the latest firmware version can help resolve these issues.

4. Software Compatibility: Occasionally, compatibility issues arise between the Fitbit app and your device’s operating system. This can affect data syncing and the accuracy of step tracking. Ensuring that both the Fitbit app and your device’s software are up to date can help mitigate these problems.

5. Inconsistent Tracking: At times, Fitbits may display inconsistent step counts due to software or firmware issues. Steps may be missed or counted multiple times, leading to an inaccurate overall step count.

If you are experiencing any software or firmware issues with your Fitbit’s step tracking, try troubleshooting steps such as updating the firmware, ensuring app and software compatibility, and restarting the device. If the issues persist, contacting Fitbit customer support can provide further assistance in resolving software or firmware-related concerns.

Tracking Accuracy

Fitbit’s tracking accuracy is a vital aspect to consider when using the device for step tracking. Here are some essential points to bear in mind:

  1. Fitbit utilizes advanced technology to precisely track your steps and movement throughout the day.
  2. The device makes use of sensors and algorithms to analyze your movements and convert them into accurate step counts.
  3. It is important to acknowledge that no tracking device achieves 100% accuracy, and there may be minor discrepancies.
  4. Fitbit strives to provide a high level of accuracy, with most models boasting an accuracy rate of approximately 95% or higher.
  5. Various factors, such as the placement of the device on your wrist, the intensity and type of activity, and environmental conditions, can impact tracking accuracy.
  6. To enhance tracking accuracy, it is crucial to properly wear the Fitbit on your non-dominant wrist and position it snugly yet comfortably.
  7. Calibrating your Fitbit can also contribute to improved accuracy by finely adjusting the device to your individual stride length.
  8. Keeping the firmware and software of your Fitbit up to date is crucial since updates often bring enhancements to tracking algorithms and accuracy.
  9. If you observe significant discrepancies in the step count, sometimes restarting your Fitbit device can resolve the issue.

By considering these aspects and adhering to best practices, you can optimize the tracking accuracy of your Fitbit device for effectively monitoring your daily steps.

Troubleshooting Tips for Fitbit Steps Tracking Issues

Having trouble with your Fitbit not tracking steps? Fret not! We’ve got you covered with some troubleshooting tips. From checking your Fitbit settings to ensuring proper wearing and positioning, calibrating the device, updating firmware and software, to even restarting the Fitbit device, we’ll explore various solutions to get those step counts back on track. So, let’s dive in and fix those Fitbit steps tracking issues once and for all!

Check Fitbit Settings

When experiencing issues with Fitbit steps tracking, it is crucial to check the Fitbit settings to ensure accurate data:

  1. Open the Fitbit app on your smartphone or tablet.
  2. Tap on the profile icon at the top left corner of the screen.
  3. Select the device you are using.
  4. Scroll down and tap on “Exercise & Activity“.
  5. Check that the “Track All-Day Activity” option is enabled.
  6. Make sure that the selected goal is appropriate for your fitness level and activity level.
  7. Tap on “Settings” at the top right corner of the screen.
  8. Verify that the time zone setting is correct to ensure accurate step tracking.

By following these steps and ensuring the correct settings are in place, you can enhance the accuracy of your Fitbit steps tracking.

Ensure Proper Wearing and Positioning

To ensure proper wearing and positioning of your Fitbit device, follow these steps:

  1. Ensure proper wearing and positioning of the Fitbit device by securely placing it on your wrist. Make sure it is neither too tight nor too loose.
  2. Position the device on the top side of your wrist, just below the bone, for optimal accuracy.
  3. Double-check that the device’s display is facing upward, towards your palm.
  4. Make sure that the device is centered on your wrist and not sliding around to ensure proper positioning.
  5. If necessary, adjust the strap of the device to ensure a comfortable fit while wearing and positioning it correctly.

By following these steps, you can ensure proper wearing and positioning of your Fitbit device, which will help improve the accuracy of the steps tracking feature.

Calibrate Fitbit

To ensure accurate steps tracking with your Fitbit device, follow these simple steps:

1. Open the Fitbit app or go to the website and access the device settings.

2. Locate the option to calibrate or adjust the step tracking.

3. Start by making sure that your Fitbit device is fully charged.

4. Find a known distance, such as a track or measured pathway, where you can walk or run.

5. Walk or run the known distance at your normal pace, ensuring that your Fitbit device is properly fastened and positioned on your wrist or body.

6. After completing the known distance, check the recorded steps on your Fitbit app or website.

7. Compare the recorded steps with the actual distance you covered.

8. In case there is a difference between the recorded steps and the actual distance, you can modify the step length or stride settings in the Fitbit app or website.

9. Experiment with different settings until the recorded steps align more accurately with the actual distance.

10. Periodically repeat the calibration process to maintain accuracy, especially if you change your walking or running habits or notice a significant change in step tracking accuracy.

Remember, calibrating your Fitbit device enhances step tracking accuracy and assists you in achieving your fitness goals.

Update Fitbit Firmware and Software

  1. Begin by opening the Fitbit app on your smartphone.
  2. Locate and tap on the “Account” tab, situated at the bottom right corner of the app.
  3. Select your Fitbit device from the list of connected devices.
  4. Scroll down until you find the option to “Update Firmware” or “Software Update,” then tap on it.
  5. If there is an available update, simply tap on “Install Now” or “Update.”
  6. During the update process, ensure that your Fitbit device remains properly connected to your smartphone and keep it in close proximity.
  7. Allow a few minutes for the update to download and install.
  8. Once the update is successfully completed, your Fitbit device will automatically restart.
  9. Verify the success of the firmware and software update by checking the Fitbit app.

Keeping your Fitbit device’s firmware and software up to date is crucial in order to maintain optimal performance and address any potential bugs or issues that may arise. Furthermore, by regularly updating your Fitbit device, you can easily access the latest features and enhancements, ensuring the best possible user experience. Make it a habit to regularly check for updates to ensure that you are always benefiting from the most recent improvements.

Restart Fitbit Device

To restart your Fitbit device, press and hold the Restart Fitbit Device buttons.

Select the restart option to initiate the Restart Fitbit Device process.

Wait for your Fitbit device to turn off and then turn back on.

Once the device is back on, check if the steps tracking issue has been resolved.

  1. Restarting your Fitbit device can help resolve various issues, including incorrect step tracking. It allows the device to reset and refresh its system, potentially fixing any software or firmware-related problems.
  2. If the steps tracking issue persists after restarting your device, you may need to explore other troubleshooting tips or contact Fitbit customer support for further assistance.
  3. Remember to ensure that your Fitbit device is properly charged before attempting to restart it. Make sure you are following the correct restart procedure specific to your Fitbit model.

Contact Fitbit Customer Support

If your Fitbit is not tracking steps, it is recommended to contact Fitbit Customer Support for assistance. Here are the steps to get in touch with them:

  1. Visit the Fitbit Support website: Go to the official Fitbit website and navigate to the Support section.
  2. Choose your device: Select the specific Fitbit device you are using that is not tracking steps.
  3. Explore troubleshooting options: Look for troubleshooting guides and articles related to step tracking issues for your specific Fitbit device. Follow the recommended steps to troubleshoot the problem.
  4. Live Chat or Email Support: If the troubleshooting steps do not resolve the issue, look for options to contact Fitbit Customer Support. This may include live chat or email support. Click on the respective option and provide the necessary details to initiate contact.
  5. Phone Support: Alternatively, if you prefer to speak with a Fitbit representative, check if phone support is available. Look for the customer support phone number for your region and call them for assistance.
  6. Provide details: When contacting Fitbit Customer Support, be prepared to provide details about your Fitbit device, the specific issue with step tracking, and any troubleshooting steps you have already attempted.
  7. Follow their guidance: The Fitbit Customer Support team will provide you with further instructions to troubleshoot the problem or assist with any necessary repairs or replacements.
  8. Follow up if needed: If the initial support provided does not resolve the issue, don’t hesitate to follow up with Fitbit Customer Support. They will work with you to find a solution.

By reaching out to Fitbit Customer Support, you can get personalized assistance to address the step tracking issue with your Fitbit device and ensure that it is functioning correctly.

Frequently Asked Questions

Why is my Fitbit Ionic not tracking steps?

There could be several reasons why your Fitbit Ionic is not tracking steps. Firstly, make sure that the device is worn correctly and the band is tightened securely around your wrist. Secondly, check if the GPS system is active, as this can interfere with step counting. If so, turn off the GPS. Additionally, try re-synching the device with the mobile app to resolve any syncing problems. Lastly, ensure that your firmware is up to date by updating it through the Fitbit app.

How do I fix my Fitbit if it miscalculates steps?

If your Fitbit is miscalculating steps, you can try a DIY fix. Start by tightening the band securely so that the sensor touches your skin. If you’re wearing the device in a clip, adjust the settings accordingly. Additionally, make sure your Fitbit profile contains all the necessary personal information, such as height, gender, and stride length. This information improves step counting accuracy.

How can I remove devices from my Fitbit’s Bluetooth settings?

To remove devices from your Fitbit’s Bluetooth settings, follow these steps:
1. Open the Fitbit app on your mobile phone.
2. Go to the Account tab and tap on your device.
3. Scroll down and tap on “Remove This Device.”
4. Confirm the removal when prompted.
This will remove the device from your Bluetooth settings and allow you to set up a new device if needed.

What should I do if my Fitbit Charge 2 can’t count steps?

If your Fitbit Charge 2 is unable to count steps, try the following steps:
1. Make sure the band is tightened securely around your wrist but not too tight to cause discomfort.
2. Restart the device by plugging it into a computer or wall adapter and holding the button for 10 to 12 seconds.
3. Check if there are any firmware updates available for your Fitbit Charge 2 in the Fitbit app. If so, update the firmware.
4. Verify that the Fitbit is syncing properly with the mobile app by re-synching them if necessary.

How do I synchronize my Fitbit with the mobile app?

To synchronize your Fitbit with the mobile app, follow these steps:
1. Make sure Bluetooth is enabled on your phone and the Fitbit device.
2. Open the Fitbit app on your phone and go to the Account tab.
3. Tap on your device and select “Sync Now.”
4. Wait for the synchronization process to complete. Make sure your Fitbit is close to your phone during this process.
5. Once synchronization is finished, your Fitbit data should be up to date in the mobile app.

What can I do if my Fitbit is not counting steps but heart rate and other functions are still working?

If your Fitbit is not tracking steps but heart rate and other functions are still working, try the following steps:
1. Restart your Fitbit device by plugging it in and holding the button for 10 to 12 seconds.
2. Check if there are any firmware updates available for your Fitbit model in the Fitbit app. If so, update the firmware.
3. Ensure that your Fitbit profile contains all the necessary personal information, such as height, gender, and stride length.
4. If the issue persists, contact Fitbit customer support for further assistance.

SmartHomeBit Staff