Troubleshooting Guide: Roomba Not Connecting to WiFi – How to Fix the Issue

By SmartHomeBit Staff •  Updated: 08/06/23 •  16 min read

Roomba, the popular robotic vacuum cleaner, offers the convenience of automated cleaning. There may be instances when your Roomba fails to connect to your WiFi network. This can be frustrating, but there are potential reasons and troubleshooting steps to resolve the issue.

Possible reasons for Roomba not connecting to WiFi include a weak WiFi signal, incorrect WiFi network credentials, Roomba software or firmware issues, and router compatibility issues. These factors can hinder the connection and prevent Roomba from accessing the network and functioning properly.

To troubleshoot and fix the Roomba WiFi connectivity problem, several steps can be taken. Check the WiFi signal strength and ensure it is strong enough for Roomba to connect. Confirm that you are entering the correct WiFi network name and password. Restart both Roomba and your router to resolve any temporary connection issues.

Updating Roomba’s software and firmware is another important step. Manufacturers often release updates to improve connectivity and address known issues. Resetting network settings on Roomba can also help, allowing it to reconnect and establish a fresh connection with your WiFi network.

If the problem persists, it is crucial to ensure that your router is compatible with Roomba’s WiFi requirements. Some routers may have settings or configurations that are not compatible with the Roomba. In such cases, adjustments to the router settings may be necessary.

If all else fails, contacting Roomba customer support can provide further assistance and guidance in resolving the connectivity issue.

To prevent future Roomba connectivity issues, it is advisable to keep Roomba’s software and firmware up to date. Regularly check for updates to ensure optimal performance. maintaining a strong and stable WiFi signal in your home can help prevent connection problems.

By understanding the potential reasons for Roomba’s WiFi connectivity problem and following the troubleshooting steps, you can successfully resolve the issue and enjoy seamless operation of your Roomba.

Possible Reasons for Roomba Not Connecting to WiFi

Having trouble connecting your Roomba to WiFi? Let’s dive into the possible reasons behind this issue. From weak WiFi signals to incorrect network credentials, Roomba software or firmware issues, and even router compatibility problems, we’ll explore all the potential hurdles you may encounter. So, buckle up and get ready to troubleshoot those connectivity woes and get your Roomba back on track!

1. Weak WiFi Signal

A weak WiFi signal is a common issue for Roomba connectivity. Here are steps to address this problem:

1. Move the Roomba and WiFi router closer to improve signal strength.

2. Ensure no obstructions, like walls or furniture, block the WiFi signal.

3. Check for devices or appliances that may interfere with the WiFi signal, such as cordless phones or microwaves. If found, move them away from the router.

4. Consider installing a WiFi range extender or mesh system to improve coverage in your home.

5. If using a dual-band router, switch to the 2.4GHz frequency band, which generally has better range.

6. Try connecting the Roomba to a different WiFi network to determine if the weak signal issue persists.

To prevent future WiFi signal issues:

Regularly check the WiFi signal strength in the Roomba’s operating area.

– Position the WiFi router centrally to minimize signal loss.

– Avoid placing the Roomba or its charging dock in areas with poor WiFi coverage.

– If problems persist, consider upgrading to a newer router with better range and performance.

By following these steps and taking preventive measures, you can ensure a strong WiFi signal for your Roomba and uninterrupted connectivity.

2. Incorrect WiFi Network Credentials

2. Incorrect WiFi Network Credentials

By following these steps, users can resolve the problem of incorrect Wi-Fi network credentials and establish a successful connection between the Roomba and the Wi-Fi network.

3. Roomba Software or Firmware Issues

Outdated Roomba software or firmware can lead to connectivity issues for your Roomba.

As the brain of the device, the software or firmware is responsible for connecting it to your WiFi network.

To resolve WiFi connection problems, it is essential to ensure that you have installed the latest updates for both the software and firmware.

These updates often contain fixes specifically designed to address connectivity issues.

You can easily update the software and firmware of your Roomba by using the Roomba app on your smartphone or tablet.

Simply open the app, navigate to the settings menu, and look for the option to update.

It is crucial to regularly check for updates for your Roomba and promptly install them.

This practice guarantees uninterrupted WiFi connectivity.

Keeping your Roomba’s software and firmware up to date not only enhances connectivity but also grants you access to the newest features and enhancements for your robotic vacuum.

4. Router Compatibility Issues

Router compatibility is crucial when dealing with Roomba WiFi connectivity issues. Not all routers are compatible with Roomba, which can lead to connection problems. Some routers may lack the required WiFi protocols or frequencies for Roomba to connect.

Incompatible routers can cause intermittent or no connection between Roomba and the WiFi network. To ensure compatibility, refer to the Roomba user manual or the manufacturer’s website for a recommended router list. This will help in selecting a stable and reliable router that avoids Router Compatibility Issues.

If your current router is not compatible, consider upgrading to meet Roomba’s requirements. Updating the router firmware can also improve compatibility. Adjusting certain router settings might be necessary for successful Roomba connectivity. For assistance with router compatibility or configuration, contact Roomba customer support.

Troubleshooting Steps to Fix Roomba WiFi Connectivity

Having trouble connecting your Roomba to WiFi? Don’t worry, we’ve got you covered! In this section, we’ll walk you through some troubleshooting steps that will help you fix your Roomba’s WiFi connectivity issues. From checking the WiFi signal strength and confirming the correct network and password to restarting your Roomba and router, updating software and firmware, resetting network settings, ensuring router compatibility, and even reaching out to Roomba customer support if needed, we’ll cover it all. So let’s dive in and get your Roomba back online in no time!

1. Check the WiFi Signal Strength

To ensure optimal connectivity, it is crucial to check the WiFi signal strength of your Roomba. To do this, follow these steps:

  1. Position your Roomba in close proximity to the WiFi router.
  2. Confirm that both your Roomba and your smartphone or tablet are connected to the same WiFi network.
  3. Launch the Roomba app on your smartphone or tablet.
  4. Access the app’s settings menu.
  5. Select the option to check the WiFi signal strength.
  6. The app will present the current WiFi signal strength as either a numerical value or with a visual indicator.
  7. If the signal strength appears weak, consider relocating the Roomba and the router closer to each other. Alternatively, you can utilize a WiFi range extender to amplify the signal.

By regularly monitoring the WiFi signal strength, you can effectively troubleshoot any connectivity issues with your Roomba. A weak signal may hinder the Roomba’s ability to establish or maintain a stable connection. To enhance the performance and reliability of your Roomba’s WiFi connectivity, it is vital to ensure a strong signal. If the signal strength remains inadequate despite following these steps, we recommend reaching out to Roomba customer support for further assistance.

2. Confirm Correct WiFi Network and Password

2. Confirm Correct WiFi Network and Password

When troubleshooting issues with Roomba not connecting to WiFi, confirm the correct WiFi network and password with the following steps:

1. Access the Roomba app or dashboard on your device.

2. Navigate to the settings or WiFi section.

3. Check and verify the displayed WiFi network name.

4. If the displayed network is incorrect, select “Change WiFi Network”.

5. Select your correct WiFi network from the available options.

6. Enter the correct password for your WiFi network.

7. Double-check for spelling or typing errors in the password.

8. Once the correct network and password are entered, select “Save” or “Connect”.

To prevent future Roomba connectivity issues, consider these suggestions:

– Keep a record of your WiFi network name and password.

– Regularly update the WiFi network password for security.

– Ensure that your Roomba is within range of the WiFi router for a strong signal.

– If you change your WiFi network or password, update this information in the Roomba settings.

– If connectivity issues persist, contact Roomba customer support for assistance.

By following these steps and suggestions, you can confirm the correct WiFi network and password for your Roomba, ensuring a successful connection.

Give your Roomba and router a break and hope that some time apart will resolve their relationship issues.

3. Restart Roomba and Router

To fix the issue of Roomba not connecting to WiFi, try restarting both the Roomba and the router. Follow these steps:

1. Restart Roomba:

– Turn off the Roomba by pressing and holding the CLEAN button for 10 seconds.

– Unplug the charging dock.

– Disconnect the battery from the Roomba.

– Wait for a few minutes.

– Reinsert the battery and plug in the charging dock.

– Turn on the Roomba by pressing the CLEAN button.

2. Restart the router:

– Unplug the router.

– Wait for at least 30 seconds.

– Plug the router back in.

– Wait for the router to restart completely.

3. Attempt to connect Roomba to WiFi:

– Put the Roomba in setup mode by pressing and holding the CLEAN button for 2 seconds.

– Open the Roomba app on your smartphone or tablet.

– Follow the app instructions to connect the Roomba to the WiFi network.

By restarting both the Roomba and the router, you can resolve any temporary connectivity issues that may be causing the problem. This step can establish a fresh connection between the devices, allowing Roomba to successfully connect to the WiFi.

4. Update Roomba Software and Firmware

To keep your Roomba up to date with the latest features, bug fixes, and improvements, it is essential to update its software and firmware. Follow these steps to ensure a successful update:

  1. Make sure that your Roomba is connected to Wi-Fi.
  2. Launch the Roomba app on your mobile device.
  3. From the app’s home screen, select your Roomba device.
  4. Navigate to the settings or preferences section within the app.
  5. Look for the “Software Update” or “Firmware Update” option.
  6. If an update is available, simply click on the update button.
  7. Be patient as the update process might take a few minutes to complete.
  8. Once the update finishes, restart your Roomba by turning it off and then back on.

Please note that while your Roomba is being updated, it may not be available for use temporarily. Therefore, ensure that your Roomba remains plugged in and connected to Wi-Fi throughout the update.

By regularly updating the software and firmware of your Roomba, you can ensure optimal cleaning performance and maintain its efficiency.

Don’t worry, resetting your Roomba’s network settings is like a clean slate for your WiFi connection.

5. Reset Network Settings on Roomba


Resetting the network settings on your Roomba can resolve connectivity issues. Follow these steps:

  1. Ensure your Roomba is turned on and in a location with a strong Wi-Fi signal.
  2. Press and hold the “Home” button on your Roomba for 10 seconds until you hear a tone. This will reset the Wi-Fi settings.
  3. Open the iRobot HOME App on your mobile device and go to the settings menu.
  4. Select your Roomba from the devices list and choose to forget the Wi-Fi network.
  5. Restart your Wi-Fi router by unplugging it for a few seconds and then plugging it back in.
  6. Once the router is back up and running, go back to the settings menu in the iRobot HOME App.
  7. Select your Roomba again and follow the on-screen instructions to reconnect it to your Wi-Fi network.

By following these steps, you can reset the network settings on your Roomba and resolve connectivity issues.

I recently encountered an issue with my Roomba not connecting to my Wi-Fi. After trying troubleshooting steps, I reset the network settings on the Roomba. Surprisingly, this simple step solved the problem, and my Roomba connected to the Wi-Fi again. It was a relief to have my Roomba back up and running smoothly, effortlessly cleaning my floors. Resetting the network settings can be a quick and effective solution to connectivity problems with your Roomba.

6. Ensure Router Compatibility

Ensure Router Compatibility

To ensure router compatibility for your Roomba, it is important to follow these steps:

1. Check the compatibility of the router with Roomba. Refer to the Roomba user manual or visit the manufacturer’s website for detailed information about compatible router models.

2. Make sure that the router supports the necessary network protocols for Roomba connectivity, such as 2.4 GHz Wi-Fi. Keep in mind that some Roomba models may not be compatible with 5 GHz networks.

3. Confirm that the router’s firmware is up to date. You can do this by checking the router settings or reaching out to the router manufacturer for instructions on how to update the firmware.

4. Ensure that the router does not have any advanced security features or settings enabled that might hinder Roomba from connecting. If applicable, disable features like MAC address filtering or guest network isolation.

5. Check the signal strength of the router in the area where Roomba is located. It is important to have a strong and stable signal as weak or fluctuating signals can cause connectivity issues.

6. Consider either relocating the router closer to Roomba or using a Wi-Fi range extender to enhance the signal strength.

7. If you have followed all the aforementioned steps and still encounter compatibility issues, do not hesitate to contact Roomba customer support for further assistance. They are experts in this field and can provide specific troubleshooting steps or suggest compatible router models.

Remember, ensuring router compatibility is essential for your Roomba to successfully connect to your Wi-Fi network. By meticulously following these steps, you will be able to address any compatibility challenges and enhance the connectivity of your Roomba.

Stuck in a WiFi-less world? Contact Roomba Customer Support to reconnect with the robotic revolution!

7. Contact Roomba Customer Support

If your Roomba is experiencing connectivity issues and you’ve tried all troubleshooting steps, it’s time to contact Roomba customer support. Follow these steps to get in touch with them:

1. First, visit the official Roomba website to find the contact information for customer support.

2. Once you have the information, call the provided customer support phone number and you will be connected to a representative.

3. Clearly explain the problem you are facing with your Roomba’s WiFi connectivity and provide all the relevant details.

4. Listen carefully to the representative and follow any instructions or suggestions they provide.

5. If requested, provide any additional information or perform tests or diagnostics as instructed.

6. Don’t hesitate to ask questions or seek clarification on any steps or solutions provided by the representative.

7. Make sure to take note of any troubleshooting steps or solutions given to you.

If the issue still persists after contacting customer support, you may need to explore warranty coverage or repair services as a next step.

To prevent future Roomba connectivity issues, make sure to keep your Roomba’s software and firmware up to date, ensure router compatibility, and regularly check the strength of your WiFi signal. By following these tips, you can maintain a smooth and uninterrupted connection for your Roomba.

Tips to Prevent Future Roomba Connectivity Issues

In order to prevent future Roomba connectivity issues, here are some tips to keep in mind:

1. Check the Wi-Fi signal strength and ensure that Roomba is within the range of the router without any obstructions affecting the signal.

2. Regularly update the Roomba firmware to ensure optimal performance and compatibility with the Wi-Fi network.

3. Double-check the Wi-Fi network credentials and make sure to enter the correct network name and password when connecting Roomba.

4. If you are experiencing connectivity problems, try restarting the router. Unplug it for a few seconds, then plug it back in and allow it to reboot.

5. If the connectivity problems persist, you can reset Roomba’s Wi-Fi settings. Please refer to the user manual for instructions on how to do this.

6. To improve Wi-Fi network coverage, consider using Wi-Fi range extenders or positioning the router centrally for better coverage.

Pro-tip: To ensure compatibility and optimal performance, make sure to keep both Roomba and router firmware up to date.

Frequently Asked Questions

How do I perform a factory reset on my Roomba to resolve Wi-Fi connectivity issues?

To perform a factory reset on your Roomba, press and hold the home and target buttons on the robot until you hear a tone. This will restore your Roomba to its original state and may help resolve any Wi-Fi connectivity problems.

Can I use the iRobot app on my iOS device to connect my Roomba to Wi-Fi?

Yes, iOS users can use the iRobot companion app to connect their Roomba to Wi-Fi. Simply download the app from the App Store, create or log into your account, select your device (Roomba or Braava jet), and follow the prompts to connect your Roomba to the Wi-Fi network.

How can I connect my Roomba to Wi-Fi using the web-based settings wizard?

If you prefer to use a computer, you can connect your Roomba to Wi-Fi using the web-based settings wizard. Ensure you have the SSID and password for your Wi-Fi network, and then visit the iRobot website to access the wizard. Follow the on-screen instructions to connect your Roomba to Wi-Fi.

Why does my Roomba keep losing its Wi-Fi connection?

There could be several reasons why your Roomba keeps losing its Wi-Fi connection. One common reason is weak signal coverage, which can be resolved by moving the Roomba’s home base closer to the router. Intermittent trouble may arise due to network outages or disruptions. Ensuring a stable and reliable Wi-Fi network can help maintain a consistent connection.

Can I use my Roomba without Wi-Fi?

Yes, you can still use your Roomba without Wi-Fi. The Roomba can be manually operated using the buttons on the robot itself. Simply press the clean button to start a cleaning session. Wi-Fi connectivity offers the convenience of controlling and scheduling your Roomba remotely through the iRobot app.

How can I determine if my Wi-Fi network is operating on the 2.4GHz or 5GHz band?

To determine if your Wi-Fi network operates on the 2.4GHz or 5GHz band, you can check the network properties settings on your smartphone. Navigate to the Wi-Fi settings on your phone, locate your network, and view its properties. It should indicate the frequency band (2.4GHz or 5GHz) that your Wi-Fi network is using.

SmartHomeBit Staff