Troubleshooting Guide: Spotify Video Not Working – Fix the Issue with Simple Steps

By SmartHomeBit Staff •  Updated: 08/06/23 •  18 min read

The video feature of Spotify allows users to enjoy visual content in addition to audio playback, enhancing their overall music streaming experience.

Certain issues may arise that prevent the proper functioning of Spotify’s video feature. Understanding the common issues that users encounter and their underlying causes can help in troubleshooting and resolving these problems effectively.

In this article, we will provide an overview of the Spotify video feature and discuss the common issues that users may face. We will also explore the possible causes behind Spotify video not working and offer troubleshooting steps to resolve these issues. By following these steps, you can regain access to the video feature on Spotify and enjoy uninterrupted video playback.

Overview of Spotify Video Feature

Spotify’s video feature enhances the music streaming experience by offering a diverse selection of content. Users can enjoy music videos, documentaries, interviews, and live performances, catering to their individual preferences and immersing themselves in the world of music. Through this feature, users can also discover new artists by watching music videos, behind-the-scenes footage, and exclusive content, gaining a deeper understanding of the musicians’ creative process.

Spotify curates playlists that combine both music and video content, creating a multimedia experience that enhances the mood and atmosphere. The video feature seamlessly integrates with the Spotify app, allowing users to easily switch between music and video content all in one place. Spotify’s recommendation algorithm uses users’ listening preferences, past video views, and music tastes to curate personalized video playlists, ensuring that users are presented with content that aligns with their interests.

With Spotify’s video feature, users can enjoy high-quality music and visually captivating content, enhancing their music streaming experience. Here is an overview of the Spotify Video Feature.

Common Issues with Spotify Video

Is your Spotify video not working properly? Don’t worry, you’re not alone! In this section, we’ll dive into the common issues users face with Spotify video. From video playback problems to issues with video pausing or stuttering, we’ll cover it all. Not only that, but we’ll also address concerns about video quality. So, sit back, relax, and let’s troubleshoot these pesky video issues together!

1. No Video Playback

If you are encountering the issue of no video playback on Spotify, there could be several reasons for it. First and foremost, check your internet connection as a weak or unstable connection can greatly affect video playback. Make sure you are connected to a stable and fast network.

Another potential cause of this problem could be an outdated app version. If you have an older version of the app, it may lead to playback problems. Ensure that you have the latest version of the app installed on your device.

Insufficient storage space on your device can also impact video playback. If you are running low on storage, try freeing up some space to resolve this issue.

Additionally, compatibility issues could be the culprit. Verify whether your device and operating system support the video feature on Spotify. It’s possible that older devices may not be compatible with this feature.

If you have tried all the above solutions and are still experiencing no video playback, a useful tip is to clear the cache and data of the Spotify app. This action can help resolve temporary issues and potentially improve the overall performance of the app.

2. Video Pauses or Stutters

When video playback on Spotify pauses or stutters, there are a few potential causes to consider:

1. Network congestion: High internet traffic or a slow connection can cause video playback issues.

2. Insufficient device resources: If your device lacks memory or processing power, it may struggle to play videos smoothly.

3. App bugs or glitches: Outdated app versions or software conflicts can lead to problems with video playback.

To address these issues and ensure smooth video playback on Spotify, try these troubleshooting steps:

1. Check your internet connection to ensure it is stable and fast enough for video streaming.

2. Update your Spotify app to the latest version available, as it may include bug fixes and improvements.

3. Clear cache and data on your device to free up resources and eliminate any conflicts.

4. Free up device storage space by deleting unnecessary files or apps that may be using up memory.

5. Restart your device to refresh system processes and eliminate temporary glitches.

6. Check for compatibility issues between your device and the Spotify app. Make sure your device meets the minimum requirements for video playback.

7. If the problem persists, consider contacting Spotify support for further assistance.

3. Video Quality Issues

Video Quality Issues:

When encountering video quality issues on Spotify, it is crucial to take into account several factors. First and foremost, the quality of your internet connection plays a significant role. If your connection is slow or unstable, it can lead to subpar video quality. To ensure the best video playback, make sure you have a robust and reliable internet connection.

Outdated versions of the Spotify app may cause compatibility problems that could negatively impact video quality. Therefore, it is essential to have the latest version of the app installed on your device.

Insufficient storage space on your device can also have an adverse effect on video quality. To guarantee smooth video playback, it is imperative to have enough free storage. Take this into consideration and manage your device’s storage accordingly.

Not all devices are fully compatible with Spotify’s video playback feature, and this incompatibility can result in video quality issues. It is advisable to verify the compatibility of your device with Spotify’s video feature to overcome such problems.

In addition, optimizing the streaming quality settings in the Spotify app can significantly enhance video playback. Adjusting these settings allows you to optimize the video quality according to your preference. Keep in mind that higher streaming quality settings may require a stronger internet connection.

By considering and addressing these factors, you can effectively troubleshoot and resolve any video quality issues you may encounter while using Spotify.

Possible Causes of Spotify Video Not Working

Experiencing trouble with Spotify video? Let’s dig into the possible causes to get you back on track. From connectivity issues to outdated app versions, insufficient device storage, and compatibility problems, we’ll uncover what could be behind your Spotify video not working. So, grab your headphones and join us as we explore the potential culprits and find the solutions to kickstart your video streaming on Spotify.

1. Connectivity Issues

Connectivity issues can cause problems with watching videos on Spotify. Factors to consider include a weak Wi-Fi signal, data restrictions, network firewall settings, VPN interference, and device compatibility. To fix these issues, make sure you have a stable Wi-Fi network, check your data limits and restrictions from your cellular provider, review your network settings or contact your network administrator, temporarily disable your VPN if you have one, and ensure your device meets the minimum requirements for streaming videos. By troubleshooting these connectivity issues, you can enjoy uninterrupted video streaming on Spotify.

In the early days of internet streaming, connectivity issues were common, resulting in frustrating interruptions while streaming videos on platforms like Spotify due to slow internet speeds and unreliable connections. Thanks to advancements in technology and infrastructure, internet connectivity has greatly improved. Nowadays, users can easily stream videos on Spotify without experiencing buffering or disruption. As technology continues to evolve, connectivity issues are becoming less frequent, allowing users to conveniently enjoy their favorite videos on Spotify.

2. Outdated App Version

Factors to consider for dealing with an outdated app version on Spotify:

  1. Compatibility: An outdated app version may not work with the latest features and updates introduced by Spotify.

  2. Bug fixes: Newer versions of the app often include fixes and improvements, addressing issues in the outdated version.

  3. Security: Outdated app versions may have vulnerabilities that could compromise device and personal information.

  4. New features: Updating to the latest version ensures access to all additions made by Spotify.

Keeping your Spotify app updated is important for a smooth user experience. Regular updates fix any issues and provide new features and improved security.

In the fast-paced world of technology, software updates are common to address bugs, add features, and enhance performance. Updating to the latest app version ensures users can fully enjoy the software and stay protected. Always check for updates regularly and install them promptly to keep your app running smoothly.

3. Insufficient Device Storage

Insufficient Device Storage is a common issue for Spotify video not working. Here are some factors to consider:

1. Available storage: Check the free space on your device. If it’s almost full, it can prevent Spotify from downloading and playing videos.

2. Other apps and files: Look at other apps and files on your device. If you have many large files or storage-intensive apps, it can contribute to the lack of space for Spotify videos.

3. Cache and data: Clear the cache and data of the Spotify app to free up storage space. Access this option in the settings of your device, under the application manager or storage section.

4. Offline downloads: Remove any downloaded videos that you no longer need to save storage space.

5. Device optimization: Some devices have built-in features to optimize storage. Follow the recommendations provided by your device’s operating system.

When I encountered Insufficient Device Storage with Spotify, I realized my phone had unnecessary apps and large files. By clearing those, I created enough space for Spotify videos to work properly again.

4. Compatibility Issues

The following can cause Spotify video not to work:

  1. Outdated device software.
  2. Incompatible device.
  3. Software conflicts.
  4. Streaming restrictions.

A friend of mine recently had compatibility issues with Spotify video on his older smartphone. Despite having the latest app version, he couldn’t play videos. After researching, he found that his device’s hardware couldn’t support video playback. He upgraded to a newer smartphone, and the issue was resolved. Consider the compatibility of your device when experiencing video playback problems on Spotify.

Troubleshooting Steps for Spotify Video Not Working

Experiencing issues with Spotify video? Let’s dive into some troubleshooting steps to get it up and running smoothly. From checking your internet connection to updating the app, clearing cache and data, freeing up device storage, and even reaching out to Spotify support – we’ve got you covered. Get ready to tackle any technical glitches and enjoy uninterrupted video streaming on Spotify.

1. Check Your Internet Connection

To troubleshoot the issue of Spotify video not working, you should start by checking your internet connection. Follow these steps:

1. Make sure that your device is connected to a stable and reliable Wi-Fi or cellular network.

2. Open a web browser and confirm the status of your internet connection by accessing a website.

3. If you are using a shared internet connection, check for any restrictions on streaming video content.

4. Disable any VPN or proxy services, as they might interfere with Spotify’s video playback.

5. If the issue persists, try restarting your router or modem to refresh the internet connection.

If you have completed these steps and the problem still persists, you can try other troubleshooting methods mentioned in the article, such as updating your Spotify app, clearing cache and data, and checking for app compatibility. If none of these solutions work, it is recommended to contact Spotify support for further assistance.

2. Update Your Spotify App

To ensure that you have the most up-to-date version of the Spotify app, simply follow these steps:

  1. Start by opening the App Store if you’re on iOS or the Play Store if you’re on Android.
  2. Use the search bar to look for “Spotify“.
  3. If there is an update available, you’ll notice an “Update” button next to the Spotify app.
  4. Tap on the “Update” button to initiate the update process.
  5. Please be patient as the update downloads and installs on your device, which may take a few minutes depending on your internet speed.
  6. Once the update is finished, go ahead and launch the Spotify app.
  7. Log in using your credentials and enjoy the latest version of the Spotify app, complete with bug fixes and exciting new features.

Remember, regularly updating your Spotify app is crucial for the best user experience, as it includes performance enhancements and security updates.

3. Clear Cache and Data

Clearing the cache and data can often fix issues with Spotify Video. To do this, follow these steps:

  1. Open the Spotify app.
  2. Go to “Settings” or “Preferences”.
  3. Find the “Storage” or “Storage and Data” option.
  4. Select “Clear Cache” or “Clear Data”.
  5. Confirm the action when prompted.
  6. Restart the Spotify app.
  7. Try playing a video again.

By clearing the cache and data, you can remove temporary files or corrupt data that may be causing conflicts with video playback. This process can effectively troubleshoot problems such as videos not loading or playing properly on Spotify.

4. Free Up Device Storage

5. Restart Your Device

To resolve any issues you may be experiencing with Spotify videos, follow these steps to restart your device:

  1. Start by pressing and holding the power button on your device until a menu appears.
  2. From the menu, select the “Restart” option.
  3. Allow your device to power off completely before turning it back on.
  4. After your device has restarted, proceed to open the Spotify app.
  5. To ensure the problem has been resolved, try playing a video.

Restarting your device is an effective method for fixing various technical problems, including video playback issues on Spotify. It refreshes the system of your device and eliminates any temporary glitches that could be causing the problem. If the issue persists even after restarting, you can attempt other troubleshooting steps outlined in the article.

6. Check for App Compatibility

To ensure the compatibility of your device with the Spotify app, please follow these steps:

1. Make sure that your device satisfies the minimum system requirements for the Spotify app.

2. Check for any updates available for your device’s operating system.

3. Verify if your device’s operating system is compatible with the current version of the Spotify app.

4. Ensure that your device has sufficient storage space for the Spotify app.

5. Check if the Spotify app is compatible with any third-party apps or services that you have installed.

6. If you have recently made changes to your device’s settings, such as enabling a virtual private network (VPN), try disabling it to see if it resolves the compatibility issue.

7. If the problem persists, please visit the Spotify support website or contact Spotify customer service for further assistance.

7. Contact Spotify Support

Contacting Spotify Support can be helpful if you are facing any issues with Spotify Video not working. There are several reasons why you should reach out to their support team.

If you have tried all troubleshooting steps and the problem still persists, Spotify Support can assist you in diagnosing and resolving any technical problems that may be affecting video playback.

If you are experiencing any account-related issues such as trouble logging in or accessing your account, Spotify Support can help you regain access and troubleshoot any login-related problems.

If you are having trouble finding specific videos or if you are facing limitations in accessing certain content, Spotify Support can provide you with information regarding content availability in your region or troubleshoot any content licensing issues.

If you are encountering video playback issues on multiple devices, Spotify Support can guide you through device-specific troubleshooting steps to help resolve the issue.

Before reaching out to Spotify Support, it’s important to provide them with detailed information about the issue, including any error messages you may have received and the steps you have already taken to troubleshoot. This will enable them to provide a more efficient and tailored solution.

So, don’t hesitate to contact Spotify Support for assistance with any Spotify Video-related issues you may be facing.

Frequently Asked Questions

Why can’t I see the video option on Spotify when watching podcasts on my iPhone XR?

The video feature for podcasts is currently not available in certain regions, including The Bahamas. The Spotify representative explained that the availability of the video feature depends on license-related reasons. You can check for updates on the Newsroom website to see if there are any plans to make this feature available in your country.

How can I watch video podcasts on Spotify?

To watch video podcasts on Spotify, you can tap the video icon in the mini-player while playing a podcast or song that has a video available. Make sure to disable Audio Quality and Download Audio Only in your Spotify settings and enable Canvas if you want to view Canvas video loops. Please note that not all podcasts and songs have associated videos on Spotify.

Why are some videos not available in certain countries on Spotify?

Content availability on Spotify, including videos, is often determined by license-related reasons and is not solely up to Spotify. Certain videos may not be available in specific countries due to licensing restrictions. Spotify is continually working to expand its content library, so it’s possible that availability may change in the future.

I contacted Spotify customer service, and they informed me that video playback for podcasts has been deactivated for shared devices. Why is that?

Spotify may have deactivated video playback for podcasts on shared devices due to privacy and security concerns. This decision aims to protect users’ data and ensure a more secure channel for their listening experiences. You can still enjoy audio playback on shared devices, but video playback is currently not supported.

How can I adjust the video quality on Spotify?

If you’re experiencing issues with the video player, such as it not working properly or loading slowly, you can try decreasing the video quality in your Spotify settings. Lower video quality can help resolve playback issues, especially if you have a weak network connection or limited data plan.

Is video playback available for all songs and podcasts on Spotify?

No, video playback on Spotify is limited to a selection of podcasts and songs. Not all podcasts and songs have associated videos. Spotify continues to add new videos to its library, but the availability of videos may vary depending on the content’s licensing and the rights holders’ decisions.

SmartHomeBit Staff