Why Can I Text but Not Call Someone? Investigating Call Functionality Issues on Your Phone

By SmartHomeBit Staff •  Updated: 07/10/23 •  18 min read

In today’s digital world, texting has become the preferred mode of communication for many. But have you ever wondered why we can easily send texts, yet struggle to make phone calls? In this section, we’ll explore the background information that sheds light on this phenomenon. Additionally, we’ll delve into the importance of phone calls and why they still hold a crucial place in our personal and professional lives. So, prepare to uncover the reasons behind this communication shift and understand the significance of voice-to-voice conversations.

Background information

Connecting through voice conversations has become an important part of communication in today’s interconnected world. However, at times, people may not be able to make phone calls while still able to send texts. To fix this, it’s key to understand the background info.

Many factors can cause this issue. These can be divided into 3 main categories: network-related, device-related, and software-related. Network-related issues include cellular service coverage or signal strength. Device-related problems could be hardware or compatibility-related. Software-related issues could be related to OS glitches or app conflicts.

To troubleshoot, it’s best to start with basic steps. Check for any outbound call restrictions, make sure airplane mode is off, and ensure there’s an active cellular data connection. If these don’t work, contact the service provider for more help. Check the network settings on the device and review call permissions and preferences. Doing this can help to identify misconfigurations.

Knowing the background information is key to solving the problem. It’s important to understand the network, device, and software-related issues that could be causing the issue. Taking basic steps and getting advanced help from the service provider can help resolve the problem quickly.

Importance of phone calls

Phone calls are a must in today’s world. They give an instant connection between two people, making it possible to talk and exchange information right away. Also, phone calls are great for urgent matters and can show emotions and intentions through the tone of voice.

Phone calls offer more than just speed. They help clarify and get feedback immediately, making it hard for misunderstandings to occur. Plus, they make it easy to work together and make decisions with multiple people. This is especially important for businesses, where communication is key for success.

Although phone calls are vital for communication, there can be issues like network problems, device problems, or software problems that may stop people from making or getting calls. It’s essential to fix these problems so people can continue using this critical way of connecting.

To sum up, phone calls are very important and useful in both personal and professional situations. Other forms of communication are out there, but nothing compares to phone calls. It’s important to be able to rely on them, so any issues should be dealt with quickly.

Possible Reasons for the Issue

Experiencing issues with texting but not being able to make a call? Let’s delve into some possible reasons for this frustrating situation. From network-related hiccups to device and software-related glitches, we’ll explore the factors that may be causing this predicament. Stay tuned to uncover the potential culprits behind the text vs. call conundrum.

Network-related issues

Troubleshooting network problems?

  1. Systematically check signal strength on device.
  2. Ensure good reception.
  3. Restart device.
  4. Adjust network settings or contact service provider.

Phone calls not working but text messages ok?

Could be signal interference or device incompatibility.

Example: 2019 issue.

User had network troubles making phone calls but not texting. Maintenance work on nearest cell tower caused voice signal disruption. Problem fixed once maintenance was done.

Device-related issues

Hardware troubles: Device problems may affect its ability to make calls. This could include issues with the mic, speaker, or other essential parts.

Software glitches: Software-related issues can also disrupt the device during phone calls. Faulty or outdated software updates can lead to call dropouts, poor quality, or other disruptions.

Compatibility issues: Incompatibilities between the device and the network may cause difficulties when making calls. This may occur if the device does not support the necessary network bands or if there are compatibility issues between the device’s operating system and the network protocols.

Network congestion: Device-related issues may also be caused by network congestion. When demand is high on a network, it may lead to dropped calls, poor quality, or trouble connecting.

Signal strength: The signal strength of the device is essential for call quality and reliability. If the device is in a weak signal area, it may have difficulty making clear calls.

Troubleshooting device-related problems requires methods that focus on identifying and resolving hardware, software, compatibility, network congestion, and signal strength issues. Understanding these potential factors can help users take steps to fix any issues that prevent them from making successful phone calls.

In addition to basic troubleshooting steps, such as restarting the device or checking for software updates, it may sometimes be necessary to get professional help from service providers. They can diagnose and address more complex problems related to hardware or network configurations.

For example, I once had a device-related issue of my phone consistently dropping calls at a certain location. After basic troubleshooting, I contacted my service provider. They informed me that there was a known issue with signal coverage in that area. They provided guidance on how to mitigate the problem and offered alternatives like connecting to Wi-Fi for better call quality. This experience showed the importance of seeking professional assistance when dealing with device-related issues that can’t be solved through basic troubleshooting methods alone.

Software-related issues

Software-related issues can cause difficulties when making calls! Outdated software, app conflicts, corrupted data, malware or viruses, configuration issues, and background processes can all impede the ability to make phone calls.

It is important to understand that such issues vary across different devices and operating systems. To troubleshoot, consider updating apps, clearing app caches, and reinstalling apps.

An example of this was when a smartphone user experienced dropped calls. After identifying network and device-related issues, it was realized the problem was within the phone’s software. A factory reset then resolved the issue and restored seamless calling.

Therefore, software-related issues must be acknowledged and proper troubleshooting methods implemented in order to address them successfully.

Troubleshooting Methods

When it comes to troubleshooting methods, there are a few key steps you can take. In this section, we’ll explore the basic troubleshooting steps, as well as methods for addressing network issues and device-related problems. By understanding these techniques, you’ll be better equipped to tackle any communication challenges you may encounter, whether it’s texting or calling someone.

Basic troubleshooting steps

Phone calls are vital in today’s society. If you have a problem with phone calls, troubleshoot it. Basic troubleshooting can help to identify the issue and possibly solve it without help. Here is a 4-step guide:

  1. Check signal strength. Make sure your device has a strong network signal. Poor signal can cause dropped calls or difficulty connecting. Move to an area with better signal or try Wi-Fi calling if you can.
  2. Restart your device. Sometimes restarting can fix glitches or software issues. Turn it off, wait, then turn it back on to see if the problem continues.
  3. Update software. Old OS or firmware can cause compatibility issues. Look for updates and install them if needed.
  4. Disable features or apps. Some apps or features running in the background can interfere with phone calls. Close apps and disable features like Bluetooth, Wi-Fi hotspot, or data usage during calls.

If you follow these steps, you may be able to identify and fix common phone call issues. If the problem persists, contact your service provider for further diagnosis and assistance.

Troubleshooting network issues

Network-related issues can mess up phone calls. There are many factors that can be causing this, like signal strength, network congestion, or outages. To fix this, it is important to consider these and take steps to solve them.

Six steps to troubleshooting network issues:

  1. Check signal strength: Look at the signal bars on your device. If there is a weak or no signal, try moving somewhere with better coverage or switch networks.
  2. Restart your device: Sometimes turning your phone off and on again can help. This creates a fresh connection to the cellular network and can fix any temporary glitches.
  3. Check for updates: Make sure your phone’s operating system and carrier settings are up-to-date. Updates often fix bug and can help with network issues.
  4. Reset network settings: If the problem persists, reset your device’s network settings. This will set all the network settings back to default and can sometimes fix the connectivity.
  5. Test with a different SIM card: If possible, try using a different SIM card to see if the issue continues. This will show if the problem is with your device or the network.
  6. Contact your service provider: If nothing else works, contact your service provider. They can troubleshoot the issue from their end, do tests on the network, or give more help to solve the problem.

Troubleshooting device issues

Ensure proper device call settings. Make sure airplane mode is off and no blocks on outbound calls. Restart the device to fix temporary software glitches that could affect calls. Update software for optimal performance. Clear call data to sort out any issues with history, voicemail, etc. Reset network settings if needed, and reconfigure them afterwards. Check for any physical damage or hardware issues. Take the device to a service provider or contact customer support for help. Get ready to take your troubleshooting to the next level! Dive into the deep end of phone problems and make a splash!

Advanced Troubleshooting Steps

When facing issues with texting but not calling someone, you may need to take more advanced troubleshooting steps. In this section, we will discuss how to contact your service provider, check your network settings, and review your device settings. These steps will help you address any underlying issues and regain full functionality in your communication. Get ready to dive into these practical solutions to ensure seamless connections with the people you need to reach.

Contacting the service provider

  1. When you have phone call issues, contact your service provider. Gather all the necessary info, like account details, phone number, and any error messages.
  2. Then call their customer support line. Explain your issue and give them details that will help them understand.
  3. Follow any instructions they give you, like troubleshooting steps or extra info about your device/network settings.
  4. Ask for an update if the issue can’t be fixed during the call. Make sure to get reference numbers/case IDs for future reference.
  5. If hardware issues are suspected, you may need to schedule a technician visit or request a replacement device.
  6. After the issue is fixed, follow up to make sure everything is working and address any further concerns.
  7. Be patient and polite throughout the conversation. They are there to help you with your phone call problem.
  8. Don’t forget to contact the service provider. They have resources and tools to diagnose and fix network-related problems you may not be able to fix yourself.
  9. It’s critical for resolving phone call problems quickly.

Checking network settings

Review the network settings on your device by accessing the settings or connections menu. Look for errors or disruptions that may be causing trouble. Check the APN and VPN settings, and make sure they match your service provider’s requirements. It’s also good to reset the network settings to default.

Be aware of other factors that may be causing the issue such as device malfunctions or software issues. Contact your service provider to find out if there are any network issues in your area. It’s possible that seeking professional help from your service provider or a qualified technician may be necessary for resolving the phone call issue.

Checking device settings

For troubleshooting phone call issues, device settings matter. Checking your device’s settings can help know if they are causing the problem. Here’s how to do it:

  1. Go to the ‘Settings’ menu.
  2. Look for ‘Phone’ or ‘Call Settings’ and tap it.
  3. Inside the phone settings, make sure features like call forwarding, call waiting, and do not disturb mode are configured properly.
  4. Check audio settings and make sure both microphone and speaker volumes are set right.

By examining these settings related to phone calls, you can find any misconfigurations or issues. Other factors like software updates and compatibility with network providers’ requirements also need to be kept in mind. If the issue persists, seek professional help. Effective communication is key in troubleshooting phone call problems for smooth connection with others.

If all else fails, get help just like when your jokes don’t get laughs at a party.


In the conclusion, we will summarize the troubleshooting methods discussed, highlight the importance of seeking professional assistance, and emphasize the significance of effective communication in resolving the issue of being able to text but not call someone.

Summary of troubleshooting methods

Troubleshooting phone call issues can be summarized in four steps:

  1. Check basic settings like silent mode, network signal strength, and if the call contact has an active line.
  2. If basic steps don’t help, investigate network problems by resetting settings, toggling Airplane Mode, or contacting service provider.
  3. Device-related problems? Check for software updates, restart the phone, or factory reset.
  4. Advanced troubleshooting steps include contacting service provider for guidance, manually checking/adjusting network settings, and reviewing device-specific settings.

In some cases, seeking professional help may be needed if these methods don’t work. It’s important to communicate changes or symptoms when attempting to troubleshoot.

Importance of seeking professional assistance

It’s essential to seek professional help when facing phone call issues. These experts have the knowledge and experience to diagnose complex network, device, and software-related issues causing the problem. Plus, they have access to resources and tools that can help resolve the issue faster.

When it comes to network-related issues, professionals can analyze network connectivity, identify disruptions or bottlenecks, and set up the network properly. They can also optimize signal strength to ensure smooth communication.

For device-related issues, professionals have in-depth knowledge about different devices and can troubleshoot hardware problems that might be blocking calls.

Software-related problems can also disrupt phone calls. Professionals can examine software configurations, update firmware, resolve compatibility conflicts, or reinstall operating systems if needed.

To illustrate, a friend of mine had persistent call dropouts on their smartphone. Despite basic online troubleshooting, the issue persisted. So, they got professional help. The technician diagnosed a hardware issue within the device’s antenna system causing signal loss. The technician replaced the faulty component and my friend regained full functionality without call interruptions.

In summary, professional assistance is essential to address phone call issues quickly and accurately. It’s important to recognize the importance of seeking professional help to fix issues that might hinder communication through phone calls.

Emphasize the significance of communication

Communication is vitally important in our lives. It helps us connect with people and share details quickly. It’s also key for personal and professional relationships. It helps us build connections, join together and come up with new ideas.

Especially when other forms of communication don’t work, like phone calls. Phone calls provide real-time voice contact. This helps people exchange information quickly and properly.

When phone calls don’t work, people need to find solutions. This is where effective communication is necessary. People must clearly explain their issues. Text messages and emails won’t do. They need to use the right words to make sure their issue is understood and quickly solved.

It’s best to get professional help with phone call issues. Basic steps can be taken, like checking network and device settings. But contacting a service provider can get better results. And they can solve software-related problems that are too advanced for general users.

FAQs about Why Can I Text But Not Call Someone

FAQ 1: Why can I text someone but not call them?

Possible Reason:

There could be several reasons why you can text someone but not call them. It could be due to poor network coverage, the recipient’s phone being turned off or on Airplane Mode, or disruptions in the cellular signal or internet connection.

FAQ 2: How can I fix the issue of not being able to make or receive calls but still being able to text?

Solutions To Try:

– Reset network connectivity by enabling and disabling Airplane Mode on your phone.

– Check if your local carrier is experiencing server-side issues.

– Reinsert the SIM card properly.

– Change your preferred network type from 5G or LTE to 3G in areas with poor coverage.

– Reactivate your SIM card if using the Google RCS platform for messaging.

– Enable 2G for improved cellular connectivity in remote locations.

– Reset Wi-Fi, mobile, and Bluetooth settings on your Android phone.

– Clear the cache of the Phone app.

– Update your Android phone’s security patch and OS build.

– Use instant messaging apps like WhatsApp, Telegram, or Signal for calls over the internet.

FAQ 3: How can I determine if someone has blocked my calls and texts?

Possible Reason:

It’s difficult to know for sure if someone has blocked your calls and texts. However, being unable to reach them for an extended period of time and experiencing certain signs like one beep on calls or calls going straight to voicemail can indicate blocking.

FAQ 4: What should I do if I suspect that someone has blocked my calls and texts?

Solutions To Try:

– Troubleshoot your phone and rule out other possibilities before assuming you’ve been blocked.

– Ensure you have a sufficient cell signal and turn off Airplane Mode.

– Make sure your payments to the network provider are up to date.

– Restart your phone and check for software updates.

– Review your call and message settings.

– Contact a phone technician or service center if the problem persists.

FAQ 5: Why am I unable to make calls on my iPhone but can still text?

Possible Reason:

There can be software glitches or improper settings causing the issue of not being able to make calls on an iPhone but still being able to text.

FAQ 6: How can I fix the issue of not being able to make calls on my iPhone?

Solutions To Try:

– Turn on and off Airplane Mode.

– Reinsert the SIM card properly to check for damage or dirt.

– Restart your iPhone to resolve system issues or glitches.

– Reset network settings to restore factory defaults.

– Update carrier settings to improve connectivity.

– Use a third-party tool like TunesKit iOS System Recovery if other methods fail.

SmartHomeBit Staff