PS4 Keeps Disconnecting from WiFi? Here’s How To Fix It

By SmartHomeBit Staff •  Updated: 06/25/23 •  16 min read

Understanding the problem of why your PS4 keeps disconnecting from WiFi involves examining several key factors. From outdated firmware to corrupt databases, incorrect DNS settings, improper router configuration, and even signal interference from other devices, we will uncover the underlying issues that may be causing this frustrating connectivity problem. With these insights, you’ll be better equipped to troubleshoot and resolve the WiFi disconnection woes on your PS4.

Outdated firmware of the PS4 and router

Outdated firmware on a PS4 or router can cause compatibility issues and Wi-Fi disconnects. Manufacturers often release firmware updates to fix bugs, improve performance, and enhance security. It is essential to update using the manufacturer’s instructions. This ensures both devices are running the latest software versions, potentially fixing any disconnection issues.

Check for updates regularly and install them when available. Automatic updating of firmware can be enabled for convenience, so updates can be installed without manual intervention.

Remember that updating firmware carries risks like data loss or incompatible updates causing further problems. So, follow the manufacturer’s guidelines when updating. Periodically updating the firmware ensures known issues are addressed and compatibility is maintained. Without regular updates, users may experience Wi-Fi disconnection due to older hardware and software versions.

Corrupt database on the PS4

The PS4 may experience issues with its database becoming corrupt. This disrupts the connection to Wi-Fi networks. It could be due to power outages or improper shutdowns. It can lead to errors and glitches.

Outdated firmware and incorrect DNS settings can cause this too.

The database stores installed games, user profiles, and settings. If it becomes corrupt, disconnections from Wi-Fi may occur.

To solve this problem, users may rebuild the PS4’s database through safe mode options. This repairs or removes corrupt or damaged files. Following proper protocols is essential to avoid data loss or system-related problems.

Incorrect DNS settings

Wrong DNS settings can cause problems for PS4s. These can be caused by manually entering the wrong DNS server addresses, using outdated servers that cannot handle the traffic, or ISP issues. Conflicts in the router and PS4 configurations can also lead to trouble.

These settings can make communication between the PS4 and Wi-Fi tough. To have a stable connection, we need to check these settings. This way, we can make sure our PS4 won’t run into Wi-Fi troubles. Fixing router configurations may be tricky, but it will be worth it in the end.

Improper router configuration

  1. Check router settings. Access admin interface and review. Set wireless mode to compatible and security configs correct.
  2. Verify DHCP settings. DHCP assigns IP addresses. Make sure enabled and set for auto assign IPs.
  3. Reset network settings. If issues remain, reset network settings on PS4 and router. Clear misconfigured settings.
  4. Update firmware. Check for router updates. Outdated firmware can cause connectivity issues.

Note: Do these steps in order. Each builds on the last, increasing chances of solving the issue.

Pro Tip: Before making changes to router config, consult internet service provider or check online resources for specific guidance for your equipment model.

Signal interference from other devices

Signal interference from other electronics can cause major Wi-Fi disconnections on the PS4. Other devices like microwaves, cordless phones, baby monitors, and Bluetooth give off signals that overlap with Wi-Fi frequencies. Interference can also come from nearby Wi-Fi networks that are on the same channel. Walls and floors weaken Wi-Fi signals, making them more vulnerable. When multiple devices are close together, signal interference is more likely.

To reduce interference, try to keep interfering devices away from the PS4 and router. It’s important to remember that adjusting placement and distance may not get rid of the problem. So, you should try other troubleshooting steps too. By doing this, your gaming experience will be better and interference-free!

Are you ready to solve the mysterious case of the disappearing Wi-Fi on your PS4? Put on your detective hat and let’s begin!

Troubleshooting steps

If your PS4 keeps disconnecting from the Wi-Fi, don’t worry! In this section, we’ll provide you with troubleshooting steps to help you resolve the issue. From performing a connection test on the PS4 to adjusting DNS settings and updating firmware, we’ll cover all the necessary steps to get your console back online and running smoothly. So, let’s dive in and ensure a seamless gaming experience!

Performing a connection test on the PS4

To test the PS4’s connection, there are three easy steps to follow:

  1. Go to the “Settings” menu on the console.
  2. Select “Network” then “Test Internet Connection”.
  3. Wait for the test to finish and review the results for any issues.

This test shows the speed, latency, and NAT type of your internet connection. If there are problems detected, you can try further steps depending on the issue.

It’s important to remember that this test does not guarantee all connection issues will be fixed. It’s only an initial step in troubleshooting and helps figure out a solution.

In short, testing the PS4’s connection is a great first step when trying to fix Wi-Fi disconnection issues. It offers insights into the state of your internet connection and helps pinpoint the cause of the disconnection.

Bringing the PS4 and router closer together can help – because love may not conquer all, but a stronger Wi-Fi signal can!

Relocating the PS4 closer to the router

  1. Check current location: Note where PS4 and router are. Identify if anything is blocking the Wi-Fi.

  2. Find an optimal spot: Find a place close to the router. Preferably in direct line of sight; away from walls and devices.

  3. Move the PS4: Disconnect cables and move it to the new spot. Make sure it can breathe and connections are secure.

This simple move can improve your gaming. No need to troubleshoot!

Power cycling the PS4 and router

  1. Navigate to the Power options on the PS4 menu and select “Turn Off PS4.”
  2. Unplug the power cord from both the back of the PS4 and the router.
  3. Wait for a few minutes for all residual power to drain.
  4. Plug in the power cord back into both devices and switch them on.

This method can help refresh the network connection and establish a stable connection between the PS4 and the router. It’s recommended if other troubleshooting steps have not been successful.

Power cycling is a common technique used for electronic devices such as routers, modems, and computers. Resetting them by temporarily cutting off their power supply can help resolve software or network-related issues. You can also try deleting and reinstalling games and applications – a fresh start, like hitting the reset button on your love life.

Deleting and reinstalling games and applications

To delete and reinstall games and applications on your PS4, follow these steps:

  1. Go to “Settings” on your PS4.
  2. Choose “Storage” and then “System Storage”.
  3. Go to “Applications” or “Games” and pick the title you want to delete.

By doing this, the problematic game or application is removed from your PS4’s storage.

To reinstall, follow these steps:

  1. Open the PlayStation Store from your PS4’s main menu.
  2. Look for the game or application you want to reinstall.
  3. Choose it, complete any purchases or downloads, and wait for the installation to finish.

Reinstalling gives you a new copy of the game or application. This can help with connectivity problems from corrupted files. It also helps to eliminate software issues.

Remember to back up any important save data or settings before deleting games and applications to avoid unexpected data loss.

Deleting and reinstalling games and applications can help with connectivity issues from outdated firmware, corrupt databases, wrong DNS settings, bad router configurations, and signal interference from other devices.

Adjusting DNS settings

To adjust the DNS settings on a PS4, you must make changes to the Domain Name System configuration. This can improve internet connectivity and stability. By modifying these settings, users can optimize their network connection and potentially stop their PS4 from disconnecting from Wi-Fi.

Here’s how to do it:

  1. On the PS4 home screen, use the controller to select “Settings”.
  2. Scroll down and choose “Network”.
  3. Select “Set Up Internet Connection” and choose either Wi-Fi or LAN.
  4. Choose “Custom” for manual configuration of DNS settings.
  5. For IP Address Settings, select “Automatic” if you want the console to obtain an IP address automatically. If not, select “Manual”.
  6. Enter the primary DNS address provided by your ISP. This info can be found in your router’s settings or by contacting your ISP.
  7. Leave the secondary DNS address field blank if there is no secondary address provided by your ISP.
  8. Complete the remaining setup options until you reach the end.
  9. The PS4 will test the internet connection using the adjusted DNS settings.

Keep in mind that adjusting DNS settings may not always solve Wi-Fi disconnection issues. Consider other potential causes and explore additional troubleshooting steps if needed.

Using a static IP address

  1. Access Network Settings on your PS4. Go to “Settings” and select “Network”.
  2. Choose your preferred connection type – Wi-Fi or wired.
  3. Select “Custom” as the setup method.
  4. When prompted to choose IP Address Settings, select “Manual”.
  5. Enter the desired IP address for your PS4, making sure it is outside your router’s DHCP range.
  6. Test the connection to ensure it’s working.

Using a static IP address will give your console a consistent network address. This reduces the chances of conflicts with other devices on the network, and provides stability. This complements other troubleshooting methods, such as adjusting DNS settings or power cycling the router.

If you’re experiencing Wi-Fi disconnections, try using a static IP address. A user of ours had constant disconnections while playing online games. After using a static IP address, the issue was resolved and they can now enjoy uninterrupted gameplay!

If you’re still having Wi-Fi troubles, consider doing a factory reset of your PS4 console.

Resetting the PS4 console to factory defaults

Resetting your PS4 console to factory defaults can help if other troubleshooting has failed. Backup important data before you start, though. To do it:

  1. Go to “Settings” in the PS4 menu.
  2. Scroll down and choose “Initialization”.
  3. Select “Restore Default Settings”.
  4. Confirm the warning message about deleting user data.
  5. The console will reset and restart.

This will clear misconfigured settings or corrupted data causing Wi-Fi disconnections. Get more info from Sony Support and the PlayStation Forums for tips from other gamers. Don’t miss out on gaming fun – take action now!

Modifying router settings

Modifying router settings can help with PS4 disconnecting from Wi-Fi. Make adjustments to the router config to increase the wireless connection’s stability and reliability. Here is a four-step process to modify the router settings:

  1. Access router admin interface: Open a browser from a device connected to the same Wi-Fi network as your router. Type the default IP address of your router into the address bar and press Enter. This will take you to the login page of your router’s admin interface.
  2. Login and go to wireless settings: Log in using the router’s username and password. Find and click on “Wireless Settings” or something similar in the admin interface menu. This will let you change the wireless settings related to your Wi-Fi network.
  3. Change channel or frequency band: Signal interference from other networks or devices can cause Wi-Fi disconnections. To stop this, try changing the wireless channel or frequency band used by your router. Experiment with different channels or switch between 2.4GHz and 5GHz bands to find one that works for your PS4.
  4. Adjust security and encryption settings: Make sure the security measures are correct for a stable Wi-Fi connection. In the wireless settings, review and configure options like WPA/WPA2 encryption, password strength, and firewall settings according to best practices.

By making these changes, you can optimize your Wi-Fi network for a seamless connection with your PS4 gaming console. If modifying the router settings does not resolve the issue completely, more troubleshooting steps may be required.

Updating firmware and resetting the router

Updating firmware and resetting the router are important for a stable PS4 gaming Wi-Fi connection. To guarantee compatibility and solve any known connection troubles, you must install recent system updates for the console and router. Here’s a guide:

  1. Check for updates: Access settings on your PS4 console and go to “System Software Update”. Follow instructions to search and install any available updates. Do the same for your router; search for a firmware update option, download and install the latest version from the manufacturer.
  2. Resetting router: Locate the reset button on the back or bottom. Use a paperclip or pen tip to press and hold the button for around 10 seconds. This will restore the router to factory settings, hopefully fixing Wi-Fi disconnections.
  3. Reconfigure your router: After resetting, access the router’s configuration page via a web browser. Use the user manual or manufacturer website for help. Enter ISP login details correctly and create a secure Wi-Fi network with a strong password.
  4. Test connection: Once you’ve updated firmware and reconfigured the router, check the PS4 connection. Go to “Network Settings” and select “Test Internet Connection”. Verify if the issue has been fixed; no more Wi-Fi disconnections.

Note: Updating firmware and resetting routers can enhance network performance, but might not fix all Wi-Fi disconnection issues. If problems remain, refer to troubleshooting steps or ask for help from Sony Support or the PlayStation Forums.

Using network extenders or Ethernet cables

For a more stable PS4 connection, network extenders and Ethernet cables can help amplify the existing Wi-Fi signal and transmit it to areas with weaker coverage! Plus, connecting your PS4 directly to the router using an Ethernet cable can provide a more reliable and consistent internet connection.

This can also eliminate potential interference that might happen when solely relying on Wi-Fi. Furthermore, using an Ethernet cable may give you higher internet speeds in comparison to a wireless connection.

This is beneficial for online gaming, as a speedy and steady connection is necessary for an optimal gaming experience.

Seeking professional assistance

When troubleshooting a persistently disconnecting PS4 from Wi-Fi, seeking professional assistance can be a crucial step. This section will explore two avenues for getting the help you need: contacting Sony Support directly and engaging with the knowledgeable community on PlayStation Forums. With their expertise and experience, these resources can provide valuable insights and solutions to resolve your connectivity issues efficiently.

Contacting Sony Support

Don’t worry! Sony Support is here to help you with your PS4’s Wi-Fi issue. They have the know-how to guide you through troubleshooting.

Start by running a connection test on the console. This can show if the problem is with the router or the PS4 itself. Relocating the PS4 closer to the router might also help.

Power cycling the devices can also be effective. This means turning them off, unplugging them, and plugging them back in after a few minutes.

If this doesn’t work, delete and reinstall games and apps on the PS4. Adjusting DNS settings and using a static IP address can help stabilize the connection.

If that still doesn’t work, reset the PS4 to factory defaults. This will erase all data, so remember to make backups first.

You can also try modifying router settings, updating firmware, and using network extenders or Ethernet cables.

Contact Sony Support for more help. Then, join PlayStation Forums and explore the wild world of gaming.

FAQs about Why Does My Ps4 Keep Disconnecting From Wifi

Why does my PS4 keep disconnecting from WiFi?

There are several common reasons why your PS4 may keep disconnecting from WiFi, including competing networks, faulty configurations, WiFi issues, and outdated PS4 firmware.

How can I fix the WiFi connection issue on my PS4?

To fix the WiFi connection issue on your PS4, you can try manually selecting a frequency band, updating the PS4 firmware, adjusting router configurations, or using an Ethernet adapter for a stable connection.

What are the common reasons for PS4 WiFi connection issues?

The common reasons for PS4 WiFi connection issues include competing networks, incorrect router configurations, corrupted PS4 data, physical objects causing interference, and outdated PS4 firmware.

How do I manually select a frequency band on my PS4?

To manually select a frequency band on your PS4, go to the options menu, navigate to network settings, choose WiFi, and then select either the 2.4 GHz or 5 GHz frequency band.

How do I update the firmware on my PS4?

To update the firmware on your PS4, go to the settings menu, select system software update, and follow the on-screen instructions to download and install the latest firmware version.

Is there a way to improve the stability of my WiFi connection on my PS4?

Yes, there are several steps you can take to improve the stability of your WiFi connection on your PS4, including adjusting router configurations, using a dual-band router, and minimizing interference from other devices.

SmartHomeBit Staff