Troubleshooting Guide: Tips to Fix Wyze Camera Offline Issue

By SmartHomeBit Staff •  Updated: 08/06/23 •  20 min read

Having a Wyze camera offline can be frustrating and concerning, especially if you rely on it for home security or monitoring. When you see the “Wyze Camera Offline” message, it means that the camera is not currently connected to the internet or is unable to communicate with the Wyze server. There are several common causes for this issue, including internet connection problems, power supply issues, firmware or software glitches, and distance from the Wi-Fi router.

To resolve the problem and get your Wyze camera back online, there are some troubleshooting steps you can take. These include checking your internet connection, power cycling the camera, updating the camera’s firmware, and reconnecting it to your Wi-Fi network.

In addition to troubleshooting steps, there are also some preventive measures you can take to minimize the chances of your Wyze camera going offline in the future. These include ensuring a stable internet connection, placing the camera closer to the router, using a Wi-Fi range extender if needed, regularly updating the camera’s firmware, and using a reliable power source.

By following these troubleshooting steps and implementing preventive measures, you can ensure that your Wyze camera stays online and continues to provide you with the peace of mind and security you desire.

What Does “Wyze Camera Offline” Mean?

When your Wyze camera is “offline,” it means it’s not connected to your Wi-Fi or it’s having connectivity issues. The camera needs a stable internet connection to transmit live video and allow remote access. There could be a few reasons why the camera is offline, such as internet disruption, power outage, or a camera problem.

To troubleshoot, check your Wi-Fi network, reboot your camera and router, and make sure the camera is within range of the Wi-Fi signal. If the problem persists, contact Wyze support for assistance.

In a similar situation, my Wyze camera went offline during a power outage. Even after power was restored, I still had connectivity issues. I followed Wyze customer support’s troubleshooting steps, which involved resetting the camera and reconnecting to Wi-Fi. Thankfully, I resolved the issue and got my Wyze camera back online for home monitoring. Having support from the Wyze team during this challenging time was reassuring.

Common Causes of Wyze Camera Offline

Experiencing the dreaded “Wyze Camera Offline” message? Let’s uncover the common causes behind this annoyance. From internet connection hiccups to power supply mishaps, firmware/software glitches, and even the distance from your Wi-Fi router, we’ll dig into each sub-section to help you troubleshoot the problem and get that Wyze camera back online in no time. No more missing out on crucial surveillance or worrying about the security of your home!

1. Internet Connection Issues

When dealing with internet connection issues related to Wyze camera offline, there are several factors to consider:

To address these internet connection issues, follow these steps:

  1. Check your internet connection: Make sure your internet connection is stable and working properly before troubleshooting the camera.
  2. Restart the router: Power cycling the router can resolve temporary connectivity issues.
  3. Use a wired connection: If possible, connect the Wyze camera directly to the router using an Ethernet cable for a more reliable connection.

By following these steps, you can resolve internet connection issues and prevent your Wyze camera from going offline frequently.

2. Power Supply Problems

Power supply problems are the main cause of the Wyze camera going offline. There are several issues that can occur in relation to this:

1. Insufficient power source: If the power source does not provide enough power, it can lead to the camera shutting down or losing connection. To avoid this, make sure to use the appropriate power adapter and cable that came with the camera.

2. Power interruptions: The camera may go offline due to power outages or fluctuations. It is important to check if there have been any recent power interruptions in your area.

3. Loose or faulty power connections: Ensure that the power cable is securely connected to both the camera and the power source. Any loose or faulty connection can disrupt the power supply and cause the camera to go offline.

To prevent power supply problems and maintain the online status of your Wyze camera, follow these steps:

Use a reliable and stable power source.

Regularly inspect the power cable connections for any looseness or damage.

– If you frequently experience power outages or fluctuations, it is advisable to consider using a backup power supply or surge protector to safeguard the camera.

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3. Firmware/Software Glitches

Firmware and software glitches are common reasons why Wyze cameras go offline. These glitches can occur due to bugs in the camera’s firmware or conflicts with other network devices. When a firmware or software glitch occurs, it can cause the camera to lose its Wi-Fi connection, resulting in an offline status.

To fix firmware/software glitches, try updating the camera’s firmware to the latest version provided by Wyze. This can resolve any bugs or compatibility issues that may be causing the camera to go offline.

Resetting the camera’s settings or performing a factory reset can also help resolve firmware/software glitches. It’s important to note that firmware updates should be done carefully and following the manufacturer’s instructions to avoid potential issues.

If the camera continues to go offline due to firmware/software glitches, contacting Wyze customer support for further assistance may be necessary.

4. Distance from Wi-Fi Router

Distance from the Wi-Fi router is a crucial factor that often leads to a Wyze camera experiencing connectivity issues. It is recommended to position the camera within a 30-foot radius of the router to establish a robust and stable connection. To ensure an uninterrupted Wi-Fi signal, it is important to avoid any obstacles like walls or furniture that may weaken the signal between the camera and the router. In instances where the camera needs to be placed farther away, the utilization of a Wi-Fi range extender or a mesh network system can amplify the signal. Regularly checking the Wi-Fi signal strength in the camera’s location and adjusting its position closer to the router, if necessary, can greatly enhance its performance.

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Fixing a Wyze camera offline is like bringing a lost puppy back home – a combination of detective work, tech savvy, and a touch of magic.

Troubleshooting Steps to Fix Wyze Camera Offline

If your Wyze camera constantly goes offline, don’t panic! We’ve got you covered with some handy troubleshooting steps. From checking your internet connection to power cycling the camera, updating firmware, and reconnecting to Wi-Fi, we’ll walk you through each sub-section in this guide. Say goodbye to those frustrating offline moments and hello to seamless and uninterrupted monitoring with your Wyze camera. Let’s dive right in and get your camera back online in no time!

1. Check Internet Connection

When troubleshooting the Wyze camera offline issue, the first step is to check the internet connection. Follow these steps to ensure that the Wyze camera has a stable internet connection and minimize the chances of it going offline:

1. Check if your Wi-Fi network is working properly. Verify if other devices in your home can connect to the internet.

2. In case other devices are also experiencing internet connectivity problems, reach out to your internet service provider.

3. Restart the Wyze camera and verify if it reconnects to the Wi-Fi network.

4. Assess the Wi-Fi signal strength near the camera’s location. If the signal is weak, try moving the camera closer to the router.

5. Enhance the signal strength by connecting the camera to a Wi-Fi range extender.

By following these steps, you can effectively check the internet connection of your Wyze camera and address any issues that may cause it to go offline.

2. Power Cycle the Camera

Power cycling the camera is an effective solution for resolving the issue of the Wyze camera going offline. To power cycle the camera, follow these steps:

1. First, unplug the camera’s power adapter.

2. Allow 10 seconds for all power to drain from the camera.

3. Plug the power adapter back in.

4. Wait patiently for the camera to power on and reconnect to the Wi-Fi network. This process may take a few minutes.

Power cycling the camera will reset its connection and effectively resolve any temporary connectivity issues. By turning the camera off and on again, any glitches or errors that may have caused the camera to go offline will be cleared. This simple and quick process can be done whenever the issue arises, ensuring a smooth experience with the camera.

To minimize the chances of the camera going offline in the future, it is important to maintain a stable internet connection and keep the camera firmware updated. Follow these steps to troubleshoot and resolve the problem without any hassle.

Updating the firmware is like giving your Wyze camera a digital makeover – it’s the tech equivalent of a new haircut and outfit.

3. Update Firmware

To keep your Wyze camera up to date, follow these steps to update the firmware:

1. Launch the Wyze app on your smartphone or tablet.

2. Choose the specific Wyze camera that you wish to update.

3. Locate and tap the Settings icon.

4. Scroll down until you find “Device Info” and tap on it.

5. If there is a firmware update available, you will receive a notification.

6. Simply tap on “Update Now” to initiate the firmware update process.

7. Allow a few minutes for the update to complete.

8. Once the update finishes, your Wyze camera will automatically restart.

It is crucial to update the firmware of your Wyze camera to access the latest features, bug fixes, and enjoy improved performance and reliability. Make sure to regularly check for firmware updates to ensure the best possible experience.

4. Reconnect to Wi-Fi

To reconnect your Wyze camera to Wi-Fi, simply follow these steps:

  1. Launch the Wyze app on your smartphone or tablet.
  2. Locate the offline camera from the list of devices.
  3. Click on the camera’s settings icon, which is typically represented by a gear or three dots.
  4. From the menu, select “Advanced Settings“.
  5. Choose “Wi-Fi Settings“.
  6. Proceed by tapping on “Reconnect to Wi-Fi“.
  7. Follow the on-screen instructions to easily connect the camera to your Wi-Fi network.
  8. Input the correct network name (SSID) and password.
  9. If prompted, hold down the camera’s “Reset” button for a few seconds until the light starts blinking.
  10. Allow a few moments for the camera to establish a connection with the Wi-Fi network.
  11. Once the camera is successfully connected, you will be able to view the live feed on the app.

By following these steps, you will be able to effortlessly reconnect your Wyze camera to Wi-Fi. It is important to ensure that your Wi-Fi network is stable and providing a strong signal for optimal performance.

Preventing your Wyze camera from going offline: because a stable internet connection is key, unless you enjoy watching pixelated ghost investigations.

Other Tips to Prevent Wyze Camera from Going Offline

Keep your Wyze camera online and working flawlessly with these simple yet effective tips. From stabilizing your internet connection to optimizing camera placement, we’ve got you covered. Discover the benefits of using a Wi-Fi range extender and the importance of keeping your camera firmware up to date. Get ready to say goodbye to the frustration of your Wyze camera going offline and ensure uninterrupted surveillance in your home or office.

1. Ensure Stable Internet Connection

Ensuring a stable internet connection is crucial for keeping your Wyze camera online and functioning properly. To ensure a stable internet connection, follow these steps:

1. Check your internet connection: Verify that your Wi-Fi network is working properly and that you have a strong signal. Make sure your other devices can connect to the internet without any issues.

2. Reset your router: Unplug your Wi-Fi router from the power source for about 30 seconds and then plug it back in. This can resolve temporary issues with your internet connection, ensuring a stable connection.

3. Position the camera near the router: Move your Wyze camera closer to your Wi-Fi router if possible. This can improve signal strength and stability, ensuring a better connection.

4. Use a Wi-Fi range extender: If your Wyze camera is far from your router and you experience connectivity issues, consider using a Wi-Fi range extender. This device can boost the Wi-Fi signal in areas with weak reception, ensuring a stable internet connection.

5. Keep your firmware updated: Regularly update the firmware of your Wyze camera to ensure it has the latest software enhancements and bug fixes. This contributes to maintaining a stable internet connection.

By following these steps, you can ensure a stable internet connection for your Wyze camera, reducing the chances of it going offline.

2. Place the Camera Closer to the Router

To enhance the connectivity of your Wyze camera, you should follow these steps to position the camera nearer to the router:

1. Determine the optimal location for your camera, ensuring that it is within the Wi-Fi range of your router and has an unobstructed line of sight.

2. Disconnect the camera and relocate it closer to the router to ensure a robust Wi-Fi signal.

3. Take care to avoid obstacles such as walls or large objects that could impede the signal, and make sure there is a direct line of sight to the router.

4. Power on the camera in its new position and patiently wait for it to establish a connection with the Wi-Fi network.

5. Validate the camera’s connectivity status either in the Wyze app or directly on the camera itself to confirm its closer proximity to the router and a stable connection.

By placing the camera in closer proximity to the router, you significantly boost its capability to maintain a dependable connection. By diligently following these steps, you can ensure that your Wyze camera remains connected and functions properly, without experiencing any offline issues.

3. Use a Wi-Fi Range Extender

If your Wyze Camera goes offline, try using a compatible Wi-Fi range extender to improve the connection. Follow these steps:

  1. Select a compatible Wi-Fi range extender.
  2. Position the range extender between your Wi-Fi router and the camera’s location.
  3. Power on the range extender and connect it to your Wi-Fi network using the provided instructions.
  4. Move the camera closer to the range extender.
  5. Check the camera’s settings or mobile app to ensure a strong and stable Wi-Fi signal.
  6. Adjust the position of the range extender and the camera if needed.
  7. Test the connection to ensure uninterrupted online status for the camera.

Using a Wi-Fi range extender can boost signal strength and improve the stability of your Wyze Camera’s connection. This convenient solution extends the range of your Wi-Fi network and prevents camera disconnections.

4. Keep Camera Firmware Updated


4. Keep Camera Firmware Updated

To maintain optimal performance and security of your Wyze camera, regularly update its firmware. This guarantees that you have access to the latest features, bug fixes, and security enhancements. Follow these steps to update your camera firmware:

  1. Open the Wyze app on your smartphone or tablet.
  2. Select the Wyze camera you want to update.
  3. Tap the Settings icon.
  4. Scroll down and tap Device Info.
  5. Under Device Info, you will find the current firmware version of your camera. You will be notified if there is an available firmware update.
  6. Tap the firmware version, then tap Update.
  7. Wait for the update process to complete. This may take a few minutes.
  8. Once the update is finished, you will receive a message confirming the successful update.
  9. You can now benefit from the latest firmware features and improvements on your Wyze camera.

By keeping your camera firmware updated, you ensure optimal performance and security of your Wyze camera. Regular firmware updates resolve any issues and provide the best user experience.

Use a Reliable Power Source

A reliable power source is key when dealing with the issue of Wyze cameras going offline. To tackle this, we’ll explore various strategies in this section. From ensuring a stable internet connection to placing the camera closer to the router, using a Wi-Fi range extender, and keeping the camera firmware updated, we’ll cover all the crucial aspects to keep your Wyze camera up and running smoothly. Let’s dive in and prevent those frustrating offline moments!

Frequently Asked Questions

Why does my Wyze camera keep going offline?

There can be several reasons why your Wyze camera goes offline. Some common causes include poor internet connection, firewall settings blocking access, too many devices connected to the network, or using an incompatible mobile device.

How can I fix the “Error 90” message and get my Wyze camera back online?

If you are receiving an “Error 90” message, it indicates trouble connecting to the internet. To fix this issue, you can try checking your internet connection, restarting your router, and ensuring UPnP and port forwarding settings are correct. Updating the Wyze app and restarting the camera and mobile device can also help resolve the problem. Power cycling the camera by disconnecting and reconnecting the power cable may also resolve connectivity issues. If the problem persists, you can try deleting the device from the Wyze app and adding it again. As a last resort, a factory reset can be done by holding the Setup button for 20 seconds, but please note that this will erase all settings.

How do I troubleshoot a Wyze camera offline issue?

If your Wyze camera is offline, you can try the following troubleshooting steps:

Why is my Wyze camera flashing a blue light but not connecting?

If your Wyze camera is flashing a blue light but not connecting, it may indicate a connectivity issue. This can be caused by poor signal strength, outdated app or firmware versions, a disruption of power supply, or a low battery for outdoor cameras. To troubleshoot this problem, try power cycling your devices, checking your router’s internet connection, clearing the app cache, updating the app and camera firmware, or performing a factory reset.

How do I connect my Wyze camera to a 2.4 GHz WiFi network?

Wyze cameras require a connection to a 2.4 GHz WiFi network in order to function properly. To connect your Wyze camera to a 2.4 GHz network, ensure that your device is not connecting to a 5 GHz network. In the WiFi settings of your device, select the 2.4 GHz network name and enter the correct password to establish the connection.

How do I delete a device from the Wyze app?

If you need to delete a device from the Wyze app, follow these steps:

SmartHomeBit Staff