If you’ve landed on this post, it means you’ve had the same issue I’ve encountered.
Rather than spending countless hours looking for a solution, hopefully, I can condense it down for you! The symptoms of this issue are a red light and Alexa constantly telling you:
“Sorry, I’m having trouble understanding you right now. Please try a little later.”
This gets a little more technical, so you’ll need to bare with me on this one and I’ll try my best to resolve this. You’ll need to go to your routers admin panel (For myself I put 192.168.0.254 into my browser URL). If you need to find this, simply google “Admin Login for ” then add your router name.
Once done, hopefully your router will show you what devices are connected, here is the following for me WITHOUT Alexa Plugged in:
Then from here, you will see a device titled “Unknown”, Alexa doesn’t assign a device name from my tests. At the moment you’ll see my other devices (One of which is an Amazon Alexa Device). However when I plug another one in:
If the device is on the same network, it means it’s working your end network wise and is likely related to the Amazon AWS Servers. It’s worth noting that the way Alexa works is that it sends data from your voice command to their server, waits for a response and sends it back.
“Having trouble understanding you right now” should not be a problem anymore, saying that, if you do have any more issues. My email is open to be contacted and we can look in to working together to resolve this! 🙂
Now that your Alexa device is hopefully working again, check out my blog post on making your own Alexa Skills!